I checked my bank account this morning and noticed $50 worth of random charges on my acct from Boingo. Boingo is a wifi provider in airports and hotels across the world. I was surprised by the charges because I have an unlimited plan. So I called the company and Jose was a wonderful help.
He was very informative and was willing to get a supervisor to me without asking in the hopes that some sort of refund could be done. See, even though I have the unlimited plan, overseas usage costs extra. Had I known that I could have changed my plan prior to leaving the country.
A supervisor couldn’t get on the phone with me so Jose offered a call back from him. He also answered some questions I had about inflight internet too. He went above and beyond trying to help.
After about 15 minutes, I got a call back. The supervisor agreed to refund and meet me halfway on the charges. I think that was fair and agreed. The whole experience took 1/3 of the time that my earlier experience with capital one took.
Thank you for your awesome customer service, boingo!